Please read before paying. PeakTree Digital does not offer refunds on any of its services — including monthly plans, project work, custom development, and micro-services. All payments made to us are final. By paying us, you confirm you have read and accepted this policy.
1. Policy Overview
This Refund Policy applies to all services provided by PeakTree Digital ("we", "us", "our"), a digital agency based in Gurugram, Haryana, India. It governs the treatment of payments made for:
- Monthly subscription plans (Starter, Professional, Enterprise).
- Project-based engagements (website, app, branding, custom development).
- Social media micro-services (starter test packages, follower/view/subscriber packs).
- Any other service we quote and deliver.
This policy should be read alongside our Terms of Service, which you accept when engaging us.
2. No-Refund Policy
All payments made to PeakTree Digital are final and non-refundable. We do not provide refunds — full or partial — once payment has been made, regardless of whether:
- Work has commenced or not yet started.
- The service is delivered partially or fully.
- The Client changes their mind, changes their business strategy, or loses interest.
- The Client fails to use, access, or complete onboarding for the service.
- The Client is dissatisfied with subjective outcomes (design taste, writing style, campaign results).
- External factors (market conditions, platform algorithm changes, competitor activity) affect performance.
- The Client's own team, vendor, or agency interferes with the deliverables.
By completing payment for any PeakTree Digital service, you (the Client) explicitly acknowledge and accept this policy.
3. Why We Don't Offer Refunds
Digital services are fundamentally different from physical products — they involve allocated time, dedicated team resources, and often third-party costs that cannot be recovered. We commit upfront to:
- Assigning specialized strategists, designers, developers, or marketers to your account.
- Blocking out production hours for your project.
- Pre-purchasing or licensing tools, fonts, plugins, or stock assets on your behalf.
- Investing in research, planning, and campaign setup — often before deliverables are visible.
Once this work is committed, it cannot be "returned." For this reason, all our payments are structured as final and non-refundable.
4. Client Responsibility Before Payment
Because we don't offer refunds, we strongly encourage every prospective Client to make sure of the following before making any payment:
- Read the complete scope, deliverables, timelines, and pricing shown in your proposal or our Pricing page.
- Book a free consultation to ask any question you have — no obligation, no payment needed.
- Confirm that the service matches your business needs and budget.
- Understand that digital outcomes are inherently variable — we promise best-practice execution, not guaranteed results.
- Get all commitments, revisions, and expectations in writing before payment.
Our promise: We will never pressure you to pay before you're fully informed. If you have any doubt, ask us first. A 30-minute consultation costs you nothing and protects both sides.
5. Limited Exceptions (Non-Discretionary)
Despite our strict no-refund policy, we will always issue a full refund in the following two narrow situations — because these are caused by us, not by the Client:
- Duplicate payment: If our payment system accidentally charges you twice for the same transaction, the duplicate will be refunded in full within 5–7 business days.
- Non-delivery by us: If we fail to begin work within 30 days of receiving payment (excluding delays caused by missing Client inputs), the Client may request a full refund within 7 days of that 30-day mark.
No other scenario is eligible for a refund, credit, or compensation.
6. Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute with your bank, card issuer, or payment processor — without first contacting us — is a violation of our Terms of Service.
If you file a chargeback:
- Your account and all active services will be suspended immediately.
- We will respond to your bank with the full contract, invoice, IP logs, and delivery evidence.
- You will be responsible for any chargeback fees, legal costs, and administrative charges we incur.
- You may be permanently barred from future engagements with PeakTree Digital.
Always talk to us first. If something has gone wrong, contact hello@peaktreedigital.com. We resolve most disputes amicably — but we defend against bad-faith chargebacks.
7. If You're Unhappy With Our Service
No refunds doesn't mean no recourse. If you're dissatisfied, we offer the following — at no additional cost, within the agreed scope:
- Revisions: Additional revisions within the scope defined in your proposal.
- Re-work: If a deliverable does not match the agreed specification, we will redo it.
- Replacement: Where a platform restriction prevents delivery (e.g., a specific follower service), we will substitute an equivalent service of the same value.
- Credit: In select cases, we may offer a credit note usable against future services at our sole discretion.
- Escalation: Talk to your account manager or write directly to our founder at hello@peaktreedigital.com.
8. Contact
For any question about this Refund Policy, please contact us:
- PeakTree Digital
IST Floor, Office A, Plot No. 9/1, Shiv Vihar, NilotHI Mod, Nangloi, New Delhi — 110041 - Email: hello@peaktreedigital.com
- Phone: +91 7456835819
This Refund Policy was last reviewed and updated on 29 September 2026. By paying PeakTree Digital for any service, you acknowledge that you have read, understood, and accepted this policy.